We protect your health information.
Check-ins and reorder texts can include names, replies, and light care context. We treat that as protected health information. Encrypted in Echo systems. Kept separate per clinic. Clear choices about how your data is used.
Effective August 24, 2026
- HIPAASecurity program
- BAASigned at signup
- EncryptedIn transit & at rest
- US-onlyInfrastructure
- SOC 2 Type IIUnderway
Commitments
How we handle your information.
Only what we need
We collect what is needed to run check-ins and reorder texts for your clinic. No selling. No advertising profiles. We do not train generative AI on your health information.
Encryption
Encrypted while moving through Echo systems and while stored. Servers stay in the United States. On the way to your phone, a text may show on your lock screen, and a standard cellular text may not be encrypted end to end. See Messaging Terms.
Access controls
Ekco Health Ltd. staff only get access when their job requires it. Each clinic's data stays separate. Activity is logged for compliance review.
Your choices
Reply STOP to opt out of texts. Tell your clinic if your phone number changes. Request export or deletion through your clinic. We honor clinic-directed requests under our agreement with your clinic.
FAQ
Questions patients ask.
Who can see my texts?
Does Echo use my health information to train generative AI?
Are my texts secure?
How do I opt out?
How do I file a privacy complaint?
How can I request deletion of my information?
What if I change my phone number?
Does Echo sell my data?
What privacy policy applies to me as a patient?
Receiving texts from your clinic?
Read the Messaging Terms before you opt in, including channel limits and how to STOP.