Updates and how-tos for clinic teams.
How we've helped clinics generously increase their revenue, save time, and create quality patient engagement.
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How to increase supplement refills through your clinic
Most clinics do not have a demand problem. Second and third orders leave for Amazon or Costco. Fix when you reach patients and how easy it is to reorder.
Functional medicine
Patient check-in texts for functional medicine clinics
Functional medicine plans fall apart between visits. A short weekly check-in text — not a survey or portal blast — helps clinics see what is actually happening before the next appointment.
· 4 min read
Patient engagement
Patient portals vs. clinic texting
Portals are good for labs, forms, and records. Weekly check-ins are a different job. When texting fits between visits, and how portals and text threads work together.
· 5 min read
Patient Store
Your patient bought the supplement on Amazon. Now what?
Patients reorder on Amazon because the clinic missed the moment they needed another bottle. Reach them earlier, send a reorder link in the same text thread, and listen when they say why they shop elsewhere.
· 5 min read
Functional medicine
Professional supplements vs. Amazon: same label, different path
Same brand on the label does not mean the bottle took the same path. Why clinics care about authorized channels, what to tell patients without a lecture, and how convenience beats education.
· 4 min read
Clinic operations
Stop chasing supplement refills by hand
Manual refill call lists fall apart when the clinic gets busy. Reach patients before the bottle is empty, send the reorder link in the same text thread, and let staff handle exceptions.
· 4 min read
Supplement adherence
How to text patients about supplement adherence
Supplement plans slip between visits. Ask one normal question by text, listen for why someone fell off, and catch running-low before they buy elsewhere.
· 4 min read
Patient texting
Automated patient follow-up without patient-facing AI
Automate welcome texts, weekly check-ins, and running-low reminders with clinic-approved copy. No chatbot. Staff step in when a reply needs a person.
· 4 min read
Patient texting
Automated patient texting for clinics: check-ins and refills without the busywork
Automate welcome texts, weekly check-ins, and running-low reminders with clinic-approved copy. Patients reply by text. Staff step in when someone needs a person.
· 4 min read
Between-visit care
Between-visit care: what happens after the appointment
Plans fall apart after the patient goes home. Short check-ins, running-low messages, and staff for the replies that matter — without turning follow-up into homework or surveillance.
· 4 min read
ekco
ekco check-in texts: keep patients on the plan between visits
Clinic-approved welcome, weekly check-in, and running-low texts on a schedule. Patients reply in the same thread. Staff step in when someone needs a person.
· 4 min read
Functional medicine
Texting workflows for functional medicine clinics
Four simple texts cover most of the gap: welcome, weekly check-in, running-low, and an optional pre-visit message. Short, normal, easy to answer.
· 3 min read
Weight-loss
GLP-1 check-in and refill text templates for clinics
Copy-ready GLP-1 texts: welcome, injection-week check-in, running-low refill, and a quiet-patient follow-up. Clinic-approved. Staff handle anything clinical.
· 4 min read
Weight-loss
GLP-1 patient follow-up between monthly visits
Monthly GLP-1 visits leave a blind spot. Short injection-week check-ins, refill timing, and quiet-patient flags help the clinic learn sooner without another patient app.
· 3 min read
HIPAA
HIPAA, SMS, and iMessage for clinics: what practice owners need to know
A blue bubble is not a compliance certificate. What matters is PHI handling, BAAs, access controls, and clinic-controlled systems — not SMS vs iMessage alone.
· 4 min read
iMessage
iMessage for clinics: a more natural way to text patients
Patients already use Messages all day. A clinic number they recognize beats short codes and portal notifications. iMessage when supported, SMS when not.
· 4 min read
Patient engagement
Patient engagement software for independent medical practices
Independent clinics do not need enterprise care-management platforms. They need patients to answer check-ins, stay on the plan, and reorder before they run out — without another full-time job at the front desk.
· 4 min read
Patient Store
How to reduce lost supplement and refill revenue
Refill revenue disappears between visits when patients run low and buy elsewhere. Reach them earlier, send the reorder link, and stop making staff chase everyone by hand.
· 4 min read
Company
Benjamin Handwerker joins Echo as CTO
Former NASA engineer Benjamin Handwerker leads Echo engineering: clinic messaging infrastructure, ekco, and HIPAA-ready controls.
· 1 min read
Company
Physician referral program for clinic software
Refer another US practice to Echo. When they start paying, you get two months free on your bill. Terms on the referrals page.
· 1 min read
Security
HIPAA BAA at clinic signup: what it covers and what it does not
Click-through Business Associate Agreement before PHI-touching texting runs. Checklist for practice administrators comparing vendors.
· 2 min read
See it on your patients.
Two weeks free on your real patients. ekco texts on an Echo-issued number. Patients reply on iMessage.